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Return Policy

Should you encounter a problem with your order, please follow our 7 day Return Policy instructions.

The following items have return restrictions or are not returnable:

  • Special Order Items

  • Upholstered Items ( ie: stools and tables )

  • Opened, used, or defaced product

  • Discontinued product

  • Disposable products

  • Product returned after 7 days of invoice 

  • Expired product

  • Products drop shipped directly from the manufacturer are subject to their policies and re-stock fees

If a Return is requested due to customer error, credit may be issued for new sealed items less a 25% restock fee and the return freight costs.  Returns of non-stock, special order, and/or drop shipped items, is subject to the return goods policy of the manufacturer.  All returns MUST have a pre-authorized RGA# clearly identified on the shipment.  I tems returned in any other manner will most likely be refused and not processed.

Freight Damage

Thoroughly inspecting your order upon receipt is CRITICAL.  Please check your order immediately, while the driver is present.  If there is visible damage to the packaging, or obvious to the internal contents, please have the delivery driver make appropriate notations before signing for the shipment.  Promptly notify our Customer Service department of any freight damage.  If concealed damage is found after delivery, you MUST:

1. Notify us within 48 hours of receipt.

2. Report damage via email (in writing) to cs@369medical.com.

3. Include pictures and a description of the damage so that we may file the appropriate paperwork.

4. Retain all original packaging material and packing information to accommodate for possible freight inspection by the carrier.

In order to receive credit, product(s) must be returned within 30 days of RGA and must be completely unused.